Where can I find paramedics, firemen, police?

The location of the German Red Cross is located at the staircases no. 7 + 15. The location of the fire brigade and the police is on staircase no. 3. Further information can be found here.

Who decides if the roof is closed?

At football matches, the decision will be made in consultation with the referee, taking into account several factors (e.g. weather data). For concerts, the arena roof must generally be closed due to immission regulations. However, if very high temperatures are reached on the day of the event, a special permit can be issued by the …

Find out more

Is there a shop with merchandise articles in or at the VELTINS-Arena?

FC Schalke 04 fan merchandise can be found at football matches in the Arena Shop on staircase no. 3, and other merchandising kiosks can be found on the promenades by blocks R, N4, 16 and 56. For special events the opening of the merchandise shops depends on the respective event, please ask for information in …

Find out more