Home Service Terms and conditions

Terms and conditions

By entering the area covered by the house rules, visitors to the VELTINS-Arena acknowledge the validity of the present house rules and terms and conditions:

You can download the property and stadium regulations as well as an overview of the area of application here as a PDF document:

Property and stadium regulations June 2018 (PDF)
Scope of application (PDF)

By entering the area covered by the Property and Stadium Regulations of the VELTINS-Arena (cf. § 1 para. 1 of these Property and Stadium Regulations), visitors to the VELTINS-Arena and the area covered by the Property and Stadium Regulations acknowledge the application of the Property and Stadium Regulations. Visitors give an undertaking to the respective event organiser to comply with the Property and Stadium Regulations. The home matches Organiser of the football club Gelsenkirchen-Schalke 04 e.V. teams (hereinafter also referred to as “Schalke 04”) is Schalke 04. The name of the Organisers of other events will be indicated on the tickets, in the event description and on the order form at veltins-arena.de and schalke04.de as well as in the official advertising material for the respective event.

§ 1 Scope of application

  1. The territorial scope of these Property and Stadium Regulations extends to the areas of the VELTINS-Arena, the local traffic facility on Kurt-Schumacher-Straße, the Parkstadion, including the access roads and green areas south of the A2 motorway, the car parks north of Willy-Brandt-Allee and west of Adenauerallee. The area of application is marked with a continuous line in the attached site plan, which is part of these Property and Stadium Regulations. The section of the VELTINS-Arena enclosed by a fence is represented by a dashed line in the site plan. Excluded from the scope of application are the Kinocenter, the Sport-Paradies, the Gesamtschule Berger Feld, the Children’s house “Rasselbande”, the REHA clinic, the hotel and the Emergency Response Centre.
  2. On the respective event days, the Property and Stadium Regulations apply to all events at the VELTINS-Arena or on the ancillary facilities, e.g. car parks, local transport.
  3. These Property and Stadium Regulations may also be enforced by the police or the regulatory authorities.

§ 2 Admitted group of persons

In the enclosed area of the VELTINS-Arena or any other enclosed event area within the area of validity of these Property and Stadium Regulations, only persons with a valid admission ticket or other authorisation, or who can prove their attendance permission for this event in another way, will be allowed.

§ 3 Access control (AC)

  1. Every visitor is required to present his admission ticket or authorisation card to the Security and Control Service of the Organiser, the police or the service personnel of the authorities upon entering the enclosed area of the VELTINS-Arena, or the enclosed event area, without being asked, and to present the papers for inspection on request.
  2. Visitors who cannot prove their admission right, or who are banned from any local or national stadium for sports events, are not allowed to enter the stadium complex and the enclosed area at the corresponding sport events. They will be rejected by the Organiser’s Security and Control Service, the police or the authorities, or expelled from the enclosed area of the VELTINS-Arena if found there.
  3. Visitors with alcohol or drug-related symptoms as well as visitors who carry weapons and dangerous objects within the meaning of § 5 of the Property and Stadium Regulations and do not agree with the measures applied by the Security and Control Service of the Organiser will be denied the right to access the area. In general, visitors with an alcohol content of more than 1.6 per thousand are not allowed to enter the VELTINS-Arena or any other enclosed area within the scope of these Property and Stadium Regulations.
  4. The Security and Control Service of the Organiser is entitled to inspect – after given consent – the clothing and personal belongings of visitors suspected on basis of their behaviour or other information and findings for being banned from a local or national stadium for sporting events, or those with alcohol or drug-related symptoms, or who carry weapons or dangerous objects within the meaning of § 5, in order to clarify the facts, to make findings regarding the influence of alcohol or drugs using technical means or, in the event of a possible stadium ban, to verify their identity by inspecting the identity documents.
  5. Anyone who does not give his consent in accordance with § 3 (1) and (4) will not be allowed to enter the VELTINS Arena enclosed area, or any other enclosed event area within the scope of these Property and Stadium Regulations, and will be rejected or expelled from the enclosed area if he is found there.
  6. FC Schalke 04 does not support racist, violence-promoting, homophobic, anti-Semitic, left-right extremist tendencies.
    Therefore, persons giving the impression of an extreme attitude, in particular due to their external appearance connected with certain political affiliation, will not be allowed to the venue.
    The external appearance includes typical clothing (outfit), also with theme-related characters with various combinations of numbers or letters, clearly showing the attitude of the person concerned.
    In addition, persons showing an extreme attitude through flags, propaganda materials or exclamations will not be allowed into the events.

§ 4 Conduct within the scope of the Property and Stadium Regulations

  1. Within the scope of these Property and Stadium Regulations, everyone will behave in such a way that neither other persons nor objects of significant value are endangered, damaged or unavoidable under circumstances – obstructed or harassed.
  2. Everyone has to follow the instructions of the Security and Control Service, the police, the authorities, the fire brigade as well as the Rescue Service and the Stadium Speaker.
  3. Visitors are only permitted to occupy the space allocated to them. They should only use the designated entrances on the way to their block. For safety reasons, visitors are required to occupy places other than those indicated on their tickets, if necessary in other sections, following the instructions of the Security and Control Service, the police or the authorities.
  4. All entrances and exits, as well as escape routes, must be kept free.
  5. It is prohibited to stand in the seating area during ongoing events.
  6. For security reasons and to avert danger, the VELTINS-Arena and the enclosed area as well as any other enclosed event area within the scope of these Property and Stadium Regulations will be video monitored.
  7. Visitors consider that wearing a jersey of the guest team in the North Curve is undesirable during football events.

§ 5 Prohibitions

  1. Visitors within the scope of this Property and Stadium Regulations are prohibited to carry the following items:
  1. weapons and other dangerous objects that can cause injury or damage to property;
  2. protective weapons or clothing, or articles suitable as protective weapons, which, under circumstances, are intended to ward off measures by services and institutions under their jurisdiction;
  3. gas spray cans, corrosive or colouring substances, flammable liquids or pressure vessels for highly flammable or harmful gases, excluding pocket lighters;
  4. bottles (including PET-bottles), cups, jugs, cans or other containers made of fragile, splintering or extremely hard material. It is permitted to bring non-alcoholic beverages up to 0.5 litres as “Tetra-Pak”;
  5. bulky items such as ladders, stools, chairs, boxes, suitcases, backpacks and bags larger than DIN A4 format;
  6. fireworks, rockets, Bengal fireworks, smoke powder, smoke bombs, light balls and other pyrotechnic articles;
  7. flag or transparent poles longer than two metres or whose diameter is more than three centimetres, as well as large banners, double holders and larger quantities of paper or wallpaper rolls;
  8. mechanically and electrically operated noise makers;
  9. equipment for noise making or speech amplification;
  10. laser pointer;
  11. alcoholic beverages of all kinds;
  12. drugs;
  13. animals;
  14. violence-promoting, racist, xenophobic, anti-Semitic as well as left-right radical propaganda materials;
  15. other objects suitable and intended for the injury of persons or damage to property;
  16. items suitable and, according to the circumstances, intended to prevent the identity control;
  17. cameras, video cameras and other audio or video recording devices for the purpose of commercial use (unless the Organiser has given his consent);
  18. fan accessories, as far as they are used for provocation of other fan groups.
  1. Visitors are prohibited to:
  1. climb or exceed buildings and equipment not intended for public use, like facades, fences, walls, wall parapets, enclosures of the playing area, barriers, lighting systems, camera platforms, masts of any kind, roofs, including any anchoring devices, trees, hedges or roadside greenery as well as planting areas of any kind;
  2. enter areas not marked as permitted for visitors and occupy locations or places not intended or visitors;
  3. the installation, attachment or storage of objects;
  4. stay at night;
  5. climb on seats;
  6. remove view-abstracting banners with the purpose of covering up unauthorised actions;
  7. throw objects;
  8. ignite fire, use fireworks, rockets, Bengal fire, smoke powder, smoke bombs or other pyrotechnic articles or to assist in such actions, or instigate them;
  9. offer for sale and sell goods, distribute printed materials, carry out collections or sell admission tickets without official permission in accordance with public law and the permission of the Organiser in accordance with private law;
  10. mark, paint, stick on, scratch, etch or otherwise damage buildings, facilities, trees or paths;
  11. urinate outside the toilets or damage the areas covered by the scope of these Property and Stadium Regulations in any other way, in particular by throwing away or leaving things dirty;
  12. express or disseminate slogans promoting violence, racism, xenophobia and anti-Semitism, as well as left or right extremist slogans, and act in a discriminative way against groups through expressions, gestures or other behaviour;
  13. participate in a presentation which, in the circumstances, is intended to prevent the identity control;
  1. It is prohibited to use objects within the scope of the Land and Buildings Law. The visitors are not entitled to offer for sale, sell or in any other way make objects available to third parties in accordance with the German legal provisions.
  2. It is also prohibited to use traffic areas, in particular pedestrian areas and driveways and to set up sales stands on green areas.
  3. It is also prohibited to form a mob with other persons in the surrounding area and at events within the meaning of these Property and Stadium Regulations. A mob is a group of persons acting with a recognisable will to disturb public order.

§ 6 Infringements

  1. Anyone who deliberately or negligently acts against the provisions of § 5 of these Property and Stadium Regulations will be expelled from the VELTINS-Arena and the wider area of application of these Property and Stadium Regulations without compensation and without reimbursement of the entrance fee. The same applies to persons with alcohol or drug-related symptoms.
  2. A stadium ban will be imposed on persons whose conduct inside or outside the stadium facilities violates these Property and Stadium Regulations. This entry ban may be restricted to the area of the VELTINS-Arena in accordance with the principle of proportionality, or it may also be pronounced with nationwide effect for football events in other stadiums.
  3. If there is a reasonable suspicion that visitors have committed a criminal offence, a complaint will be filed. In the event of an administrative offence, a complaint will be made.
  4. Prohibited items will be seized and confiscated and, insofar as they are not required as evidence for an administrative offence or criminal investigation procedure, will be returned to the person from whom these were seized after the preconditions for seizure do not apply anymore. Excluded from return are items from § 5 Para. 1 letters a, b, f, l, o.

§ 7 Contractual Penalties / Sport Association Penalties

  1. The visitor will pay the Organiser a contractual penalty of 25.00 EUR, if within the scope of these Property and Stadium Regulations he:
    1. urinates outside the toilets provided,
    2. puts up posters or notes on building components or accessories of the Veltins-Arena facilities (e.g. fences, flagpoles, rubbish bins, information signs, etc.)
    3. smokes within the designated non-smoking areas.
  2. The Organiser is entitled to demand a contractual penalty of up to 300.00 EUR from visitors who have gained access to the VELTINS-Arena or to another enclosed area within the area of application of these Property and Stadium Regulations, or to another block or section than indicated on their ticket, without an access permission, unless the violator was not at fault. The contractual penalty will be determined by the Organiser at his own discretion and will be reviewed by the competent court in the event of a dispute. Further claims for damages remain unaffected by this provision, whereas the contractual penalty will be added to the compensation claim.
  3. If the visitor carries pyrotechnic objects (e.g. Bengal torches, signal rockets) within the VELTINS-Arena or at the other areas covered by the area of application of these Property and Stadium Regulations, and he ignites these objects, or he assists others with the ignition of these items, the visitor will forfeit a contractual penalty to the Organiser. The amount of the contractual penalty will be determined by the Organiser at his own discretion and, in the event of a dispute, will be reviewed by the competent court. Further claims for damages remain unaffected by this provision, whereas the contractual penalty will be added to the compensation claims.
  4. If the visitor throws objects (e.g. beer cups or lighters) at other visitors or on the football pitch of the VELTINS-Arena, or on the grounds covered by the area of application of these Property and Stadium Regulations, he will forfeit a contractual penalty to the Organiser. The amount of the contractual penalty will be determined by the Organiser at his own discretion and, in the event of a dispute, will be reviewed by the competent court. Further claims for damages remain unaffected by this, whereas the contractual penalty will be added to the compensation claims.
  5. Anyone who deliberately or negligently fails to comply with the instructions of the Organiser’s Security and Control Service, the police forces, the authorities, the fire brigade, the Rescue Service or the Stadium Spokesperson, contrary to the provisions of § 4 Para. 2, or obstructs entrances, exits and escape routes contrary to the provisions of § 4 Para. 4, will forfeit a contractual penalty of up to 1,000.00 EUR. The amount of the contractual penalty will be determined by the Organiser at his own reasonable discretion and, in the event of a dispute, will be reviewed by the competent court. Any claims for damages will remain unaffected, but will be added to the contractual penalty if applicable.
  6. These Property and Stadium Regulations are intended to protect the legal interests of players, visitors and all other persons present at events at the VELTINS-Arena or on the grounds covered by the scope of these Property and Stadium Regulations, the legal interests of persons who inevitably or accidentally come into contact with such events, as well as the legal interests of the clubs involved in the respective match (in particular also before the imposition of association penalties for misconduct of visitors).
    The Organiser points out that football associations (DFB, DFL, UEFA) will impose considerable penalties if visitors at the VELTINS-Arena ignite pyrotechnic objects or throw objects at other visitors, or on the football pitch. The Organiser or the guest club are entitled to claim compensation from the visitor who ignited the pyrotechnic objects or assisted in the ignition or threw the objects.

§ 8 Scope of the Organiser’s liability

  1. The liability of the Organiser, his legal representatives, agents or assistants for damages resulting from loss of life, injury or damage to the health of a person as well as the liability according to the Product Liability Law and the liability due to a fraudulently concealed defect or giving a quality guarantee is not limited by these Property or Stadium Regulations. In addition, the liability of the Organiser for damages based on an intentional or grossly negligent breach of obligations by the Organiser, his or her legal representatives, agents or assistants is not limited by these Property and Stadium Regulations.
    For the cases not mentioned above, the liability of the Organiser for damages arising from the breach of an obligation of essential importance for the achievement of the contract goals, the fulfilment of which is essential for the proper contract performance and the observance of which the visitor can rely on (essential contractual obligation) is limited to the foreseeable damage typical of the contract. For all other cases, the Organiser is not liable.
  2. As far as the liability for damages is limited in § 8 paragraph 1, this also applies to any liability of the agents and legal representatives of the Organiser.

§ 9 Image and sound recordings

  1. 1. Every visitor to the VELTINS-Arena and the grounds covered by the area of application of these Property and Stadium Regulations consents to the fact that the Organiser is entitled within the scope of the event, without being required to pay any compensation, to record and/or let third parties record images and sounds of the visitors, to reproduce, broadcast and use these images and sounds in any audio-visual media, and/or to allow their reproduction, broadcasting and use by third parties.
  2. The rights of the Organiser from paragraph 1 apply temporally unlimited and worldwide.

§ 10 Derogations

In agreement with the Organiser, the police and the fire brigade, individual visitors at the VELTINS-Arena may be allowed to carry flags larger than those specified in § 5 para. 1g. The Organiser also reserves the right, in agreement with the police and the fire brigade, to introduce individual regulations with regard to large banners and/or megaphones/noise makers. In these cases, the visitors concerned should submit an application to the Organiser in a timely manner.

§ 11 Linguistic equality

Personal and functional designations are valid in male and female forms.

§ 12 Final provision

These Property and Stadium Regulations enter into force on 15th June 2018.

This “Property and stadium regulations” exists in a German and an English version. This English version is for translation purposes only and is not legally binding. Solely decisive is the German version.

You can download the General Terms and Conditions of the S04 Store as a PDF document here:

General Terms and Conditions S04-Store (PDF)

  1. The following General Terms and Conditions (GTC) apply to all orders placed in the Schalke 04-Online-Shop on store.schalke04.de (hereinafter also: “S04-Store”) and all telephone orders placed with Gelsenkirchen-Schalke 04 e.V. football club. (hereinafter “Schalke 04”) and all purchases in fan shops, and at the Schalke 04 office. 2. These GTC shall also apply to future purchases, even if they have not been separately agreed again. 3. These conditions are divided into a “General Section” (Chapter A), which applies to all orders in the S04-Store, all telephone orders at Schalke 04 and all purchases in fan shops and at the office. Chapter B “Special conditions: Merchandising” only applies to the purchase of merchandising products in the S04-Store and telephone orders for merchandising products from Schalke 04. Chapter C “Special conditions: Ticketing” shall only apply to the sale of admission tickets and season tickets as well as parking tickets (hereinafter “Tickets”), irrespective of the distribution channel through which these tickets are purchased, insofar as Schalke 04 is the organiser of the respective event.

A. General Section

  1. Contractual partners and users
    1.1. Merchandising products: The contractual partner of the customer and user of these GTC for the sale of merchandising products is the football club Gelsenkirchen-Schalke 04 e.V., Ernst-Kuzorra-Weg 1, 45891 Gelsenkirchen, Register Court Amtsgericht Gelsenkirchen, Club registration number: VR 20822 (hereinafter also: “Schalke 04”).
    1.2. Tickets: The contractual partner of the customer and user of these GTC when selling tickets for events in the VELTINS-Arena is the respective organiser. Schalke 04 e.V. is the organiser of home matches of the Gelsenkirchen-Schalke 04 e.V. football club teams, unless the official advertising material and tickets expressly refer to another organiser. With regard to other events, the organiser is indicated on the tickets, in the event description and on the order form at store.schalke04.de, as well as in the official advertising material for the respective event.
    1.3. Parking tickets: Schalke 04 is the contractual partner of the customer and user of these GTC when selling parking tickets, unless the parking tickets are sold expressly in the name of a third party.
    1.4. Contractual partners of the customer and users of these GTC are hereinafter also referred to as “sellers”.
  2. Conclusion of contract S04-Store, storage and accessibility of the contract text
    2.1. Advertising: The S04-Store and other advertising and references of the seller to offered goods and services do not contain an offer to conclude a contract, but an invitation to submit an offer by the customer.
    2.2. Offer; Acceptance: By clicking on the button “Pending of Payment Order” in the S04-Store, the customer makes a legally binding offer to purchase the goods in the shopping basket. The contract is concluded by declaration of acceptance by the seller, which can take place within ten days; dispatch and delivery of the goods shall be deemed acceptance.
    2.3. Ordering data: The order data of the customer are stored with the salesman, but are not available to the customer for security reasons. If the customer has created a customer account online, the seller offers each customer a password-protected direct access (“My Account”). Here the customer can view data about his completed, open and recently shipped orders and can manage and save his address data.
    2.4. A contract can be concluded in the following languages: German and English.
  3. Payment due date, SEPA direct debit mandate
    3.1. Due date: The purchase price payment and any applicable shipping charges are due upon conclusion of the purchase contract.
    3.2. SEPA Direct Debit Mandate: If the customer issues a SEPA Direct Debit Mandate to the seller, the direct debit will only be collected after the invoice has been issued and the customer will be notified in advance at least one business day prior to collection. The customer undertakes to ensure appropriate funds in the account. Costs incurred due to non-redemption or chargeback of the direct debit shall be borne by the customer as long as the non-redemption or chargeback was not caused by the seller.
  4. Delivery conditions, shipping costs
    4.1. Delivery time: The delivery time is 3-5 days, unless otherwise specified. The seller is entitled to partial deliveries, as far as this is reasonable for the customer. For special orders, such as flocked jerseys and other articles printed according to customer requirements, the delivery time is approx. 10 days.
    4.2. Self-supply reservation: Should the seller not be able to deliver the ordered goods through no fault of his own, e.g. because a supplier does not fulfil his contractual obligations, the seller has the opportunity to withdraw from the contract. Payments already made will be refunded to the customer.
    4.3. Minimum order value: The indicated prices include the legal sales tax and do not include shipping costs. The minimum order value for a delivery address in Germany is € 10.00 and for a delivery address abroad € 50.00.
    4.4. Shipping costs: The costs for shipping to an address in Germany amounts to € 5.00. For deliveries to other European countries, the seller charges a shipping fee of € 13.00 and for deliveries to non-European countries the price is € 25.00.
    4.5. Payment methods: The seller offers various payment methods for orders from Germany, namely direct debit (only available to registered customers), PayPal and credit card. For orders from abroad, the seller offers payment by credit card only. If a payment is made by credit card, the customer’s credit card will be debited on completion of the order; if payment is made by direct debit, the customer’s account will be debited on shipment of the goods. When paying via PayPal, the customer is automatically redirected to the PayPal page during the order process. The seller reserves the right to exclude individual types of payment depending on creditworthiness information.
    4.6. Partial deliveries: Should the seller fulfil orders by partial performance, the customer will only incur shipping costs for the first partial delivery. In the case of partial deliveries at the request of the customer, the seller will charge shipping costs for each partial delivery.
  5. Retention of title, offsetting
    5.1. Retention of title: All goods remain the property of the seller until full payment has been made.
    5.2. Offsetting: The customer is not entitled to offset claims against the seller, unless his counterclaims are legally established or undisputed.
  6. Liability
    6.1. The liability of the seller, his legal representatives and vicarious agents for damages resulting from injury to life, body or health as well as the liability under the Product Liability Act and the liability due to a fraudulently concealed defect or the assumption of a quality guarantee are not limited by these GTC. In addition, the liability of the seller for damages based on an intentional or grossly negligent breach of duty by the seller, its legal representatives or vicarious agents is not limited by these GTC.
    6.2. In the absence of any of the above cases, the seller’s liability for damages arising from the breach of an obligation which is of essential importance for achieving the purpose of the contract, the fulfilment of which is essential for the proper performance of the contract and the observance of which the customer relies on and may rely on, shall be as follows
    (essential contractual obligation), limited to the foreseeable damage typical for the contract. Otherwise the liability of the seller is excluded.
    6.3. Insofar as liability for damages is limited in Chapter A, Clause 6, this shall also apply to any liability of the seller’s vicarious agents and legal representatives.
  7. Warranty
    The Seller shall be liable for material defects or defects of title of delivered items in accordance with the applicable statutory provisions, in particular §§ 434 ff. of the German Civil Code (BGB). BGB. The limitation period for legal claims for defects is two years and begins with goods delivery. With respect to entrepreneurs, the warranty obligation for goods delivered by the seller is 12 months.
  8. Additions and changes
    In the event of a change in market conditions and/or the legal situation and/or the supreme court’s jurisdiction, the seller shall be entitled, even in the case of existing (permanent) obligations, to supplement and/or amend these GTC and/or the seller’s valid price list four weeks in advance, insofar as this is reasonable for the Customer. The respective changes will be notified to the customer in writing (by email is sufficient). The amendments or modifications shall be deemed approved if the customer has not objected to them in writing or by email within a period of four weeks after receipt of the additions or changes, provided that the seller has expressly pointed out this effect of the absence of objection. Any objection on the part of the customer must be addressed to the contact address specified in Chapter A, para. 13.
  9. Jurisdiction
    If the customer is an entrepreneur, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship is the court having jurisdiction for Gelsenkirchen.
  10. Applicable law
    The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). If the customer orders as a consumer and has his habitual residence in another country at the time of the order, the application of mandatory legal provisions of this country shall remain unaffected by the choice of law made in sentence 1.
  11. Partial ineffectiveness
    Sollten einzelne Klauseln dieser AGB ganz oder teilweise unwirksam sein oder werden, berührt dies nicht die Wirksamkeit der übrigen Klauseln bzw. der Should individual clauses of these GTC be or become entirely or partially invalid, this shall not affect the validity of the remaining clauses or the remaining parts of such clauses.
  12. Alternative dispute resolution
    12.1 The EU Commission shall provide a platform for online dispute resolution. This platform is available at http://ec.europa.eu/consumers/odr/.
    12.2 The seller shall not participate in dispute settlement proceedings before a consumer arbitration board.
  13. Contacts
    13.1. Orders, inquiries, complaints and other correspondence regarding the S04-Store may be sent to the following address: Football Club Gelsenkirchen-Schalke 04 e.V., PO Box 200993, 45844 Gelsenkirchen. Telephone: +49 (01806 | 221904 (€ 0.20 /call from German landline, mobile max. € 0.60 /international call) Fax: 0209 | 3892 9859; E-mail: [email protected].

B. Special conditions: merchandising
Chapter B “Special conditions: Merchandising” applies only to the purchase of merchandising products in the S04-Store and telephone orders for merchandising products from Schalke 04. It does not apply to the sale of admission tickets, season tickets or parking tickets.

  1. Contacts
    1.1. The following right of revocation exists only for consumers in the sense of § 13 BGB. According to this, a consumer is any natural person, who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor his self-employed professional activity.Cancellation
    Right of withdrawal
    You have the right to revoke this contract within fourteen days without giving reasons.
    The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you have taken possession of the goods.
    To exercise your right of withdrawal, you must inform us (FC Gelsenkirchen-Schalke 04 e.V., Ernst-Kuzorra-Weg 1, 45891 Gelsenkirchen, Tel.: 01806 |22 1904, Fax: 0209 | 3618 9859,
    [email protected] by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to revoke this contract. You can use the attached model withdrawal form, which is not mandatory.In order to comply with the cancellation period, it is sufficient that you send the notification for exercise of the right of revocation before the expiry of the revocation period.Consequences of withdrawal
    If you withdraw from this contract, we will refund to you all payments we have received from you, including delivery charges (other than the additional charges arising from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notice of your withdrawal from the contract. For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; you will not be charged for this repayment in no case. We may refuse to repay until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the withdrawal of this contract. The deadline is met if you send the goods before the period of fourteen days. We will bear the costs of returning the goods.

    You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

    End of the cancellation policy

    1.2. Note: The above right of withdrawal does not apply to the following contracts:

    • Contracts for the supply of goods which are not prefabricated and the manufacture of which is based on an individual choice or destination by the consumer, or which are clearly tailored to the personal needs of the consumer;
    • Contracts for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery;
    • Contracts for the sale of admission tickets, season tickets and parking tickets (to which this Chapter B does not apply anyway).
  2. Voluntary right of return
    2.1. For purchases of merchandising articles via the S04-Store as well as telephone orders of merchandising products from Schalke 04, the seller generally grants the customer – with the exception of the articles mentioned in Chapter B, Section 2.3 – a voluntary right of return of a total of 30 days from receipt of the goods in addition to the statutory right of cancellation. With this right of return, the customer can also withdraw from the contract after expiry of the 14-day cancellation period – see cancellation instructions above under Chapter B, Section 1 – by returning the goods to the seller within 30 days of receipt – commencement of the period on the day after receipt of the goods – specifically toFC Gelsenkirchen-Schalke 04 e.V.
    Returns Centre
    Gildeweg 10
    46562 VoerdeTimely dispatch is sufficient to meet the deadline. However, the condition for exercising the voluntary right of return is that the customer has only worn/tried the goods for (trial) purposes, as in a retail shop, and returns the goods complete, in their original condition, complete and without damage in the original sales packaging. In the event of return the customer can use the return sticker enclosed with the order.
    2.2. The statutory right of revocation (see Chapter B, Section 1 above) is not affected by the supplementary voluntary right of return and remains in force independently of this. Until the expiry of the period for the statutory right of revocation, the provisions listed in it shall apply exclusively. The voluntary right of return does not restrict the customer’s statutory warranty rights.
    2.3. The above right of return does not apply to the following contracts:

    • Contracts for the delivery of goods for the manufacture or decoration of which an individual selection or destination by the customer is decisive – this includes in particular jerseys flocked according to customer specifications (also jerseys flocked with player names or standard emblems according to customer requirements) and other articles printed according to customer specifications – or which are clearly tailored to the personal needs of the customer;
    • Contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery;
    • Contracts for the supply of TV sets, smartphones or tablets;
    • Vouchers and coupon cards with a given monetary value;
    • Contracts for the sale of admission tickets, season tickets and parking tickets (to which this Chapter B does not apply anyway).

C. Special conditions: Ticketing
Chapter C “Special Conditions: Ticketing” applies in addition to Chapter A “General Part” only to the sale of tickets and season ticket subscriptions and parking tickets, as far as Schalke 04 is the organiser of the event. It does not apply to the purchase of merchandising products in the S04-Store or telephone orders for merchandising products from Schalke 04.

  1. Purchase of tickets
    1.1. Club members of Schalke 04 and season ticket holders for home matches of Schalke 04 may be preferred in the ticketing for football events by the seller.
    1.2. In view of any entitlement to transport by VRR’s means of transport granted with the ticket, the contract of carriage is concluded exclusively between the respective visitor and the transport companies he has used.
    1.3. Third Party Engagement: The Seller may engage third parties to sell the tickets on the seller’s behalf and to act on the seller’s behalf with respect to other rights and obligations of the seller. The contract for the purchase of tickets for events is concluded exclusively between the seller and the customer. In particular, FC Schalke 04 Arena Management GmbH may be a third party within the meaning of the provision in sentence 1, provided that FC Schalke 04 Arena Management GmbH is not itself a seller under Chapter A, Section 1.2.
  2. Transfer of tickets
    2.1. Sense and purpose: In order to avoid violence and crimes related to attending the event, to enforce stadium bans, to prevent the resale of tickets at excessive prices and to separate supporters of the teams meeting each other during a football match, it is in the interest of the seller and the viewers to restrict the transfer of tickets.
    2.2. Illegal distribution: Tickets are sold exclusively for private, non-commercial use by the customer; any commercial or commercial resale of the tickets by the customer is prohibited. The commercial and corporate ticket sales are reserved exclusively for the seller. The customer is prohibited to:
    a) Offer tickets for sale at auctions or Internet auctions (e.g. ebay);
    b) Offer or sell tickets at a price higher than the price paid; a surcharge of up to 10% to compensate for transaction costs incurred is permissible;
    c) Offer, sell or distribute tickets to corporate and commercial resellers and/or ticket dealers;
    d) Use or cause to be used any tickets corporately or commercially without the express prior written consent of the seller, including but not limited to for advertising, marketing, promotional purposes, as a bonus, promotional gift, prize, or in the context of an unauthorised hospitality or travel package;
    e) Pass on tickets for football events to supporters of guest clubs, either free of charge or against payment, if the ticket holder is or should have been aware of the supporters of the guest club;
    f) Pass on tickets for football events free of charge or against payment to persons, who are subject to a nationwide stadium ban or a stadium ban limited to the VELTINS Arena, provided that the ticket holder is or should have been aware of this.
    2.3. Permitted transfer: A private transfer of a ticket for non-commercial reasons, in particular in individual cases of illness or other prevention of the customer, is permissible, if there is no case of inadmissible transfer within the meaning of the provision in Chapter C, Clause 2.2, and
    a) the transfer via the official secondary market platform of the seller https://store.schalke04.de and in the manner specified for this purpose on the secondary market platform, or
    b) the customer expressly draws the attention of the second buyer and the new ticket holder to the validity and content of these GTC, the second buyer agrees with the validity of these GTC between him and the seller and the seller is informed in good time of the passing on of the ticket by naming the second buyer.
    2.4. Measures for improper disclosure: In the event of one or more breaches of the provisions in Chapter C, Clause 2.2, the seller shall be entitled, at its reasonable discretion, to take one or more of the following measures, taking into account the seriousness of the breach accused of by the customer:
    a) In the case of SingleTickets, the seller is entitled to withdraw from the purchase contract for the specific SingleTicket and from other purchase contracts of the customer for other SingleTickets.
    b) In the case of season ticket subscriptions, the seller is entitled to terminate the legal relationship existing with the customer in whole or in part extraordinarily and without notice.
    c) The seller can block the ticket and refuse the customer access to the event without compensation.
    d) The seller shall be entitled to demand a contractual penalty of up to € 2,500.00 for each case of infringement from customers, who pass on and/or offer tickets in breach of Chapter C, Clause 2.2, unless the infringement is not culpable. The contractual penalty shall be determined by the seller at its reasonable discretion and shall be reviewed by the competent court in the event of a dispute. Further claims for damages remain unaffected by this, whereby the contractual penalty is offset against claims for damages.
    e) The seller is entitled to demand from the respective customer the payment of the profit achieved, insofar as this is an inadmissible transfer of tickets in accordance with Chapter C, Clause 2.2, Letter a) and/or Chapter C, Clause 2.2, Letter b).
    f) The seller is entitled to report the incident in an appropriate manner, including by naming the customer, in order to prevent any use of the tickets contrary to the terms of the contract in the future.
    2.5. Further measures: The seller reserves the right to refuse to purchase tickets to persons, who violate the prohibitions in Chapter C, Section 2.2, in the future, to impose a stadium ban on them and/or to initiate further legal measures.
  3. Access authorisation, denial of access, stadium ban
    3.1. Proof of Identification: The seller is entitled to refuse entry to the respective event to customers who do not prove their identity by presenting a valid official ID card (e.g. ID card, children’s ID card) and to customers of tickets for football events in the VELTINS-Arena who are subject to a nationwide stadium ban or a stadium ban limited to the VELTINS-Arena.
    3.2. Loss: In the event of loss or theft of the ticket, the seller is not required to reissue the ticket; the seller may reissue the ticket at the seller’s sole discretion if the reservation number is provided and the loss or theft is proven by the Customer. For the reissue of a lost ticket, a processing fee will be charged by the seller. By accepting the newly issued ticket, the customer agrees to the blocking of the lost ticket. This does not affect the seller’s right to claim damages from the customer (e.g. in the case of a double placement).
    3.3. Deliberately untruthful loss reports, which can lead to a double placement, result in the seller filing a criminal complaint.
    3.4. Every customer is required to present his ticket to the police, the security service or other authorised security forces at any time until he leaves the venue and to hand it over for inspection.
    3.5. If the customer has not occupied the standing or seating place shown on the ticket by the start of the event, the seller may refuse the customer access to the event until the next break in the event or assign another, equivalent seat to the customer for the duration of the entire event.
    3.6. The ticket loses its validity at the end of the event.
    3.7. The seller may expel from the venue customers, who violate the house rules of the respective venue or these GTC.
  4. Children and adolescents
    4.1. Children under the age of 6 are not allowed to enter events which are not sporting competitions, even if accompanied by a parent or legal guardian, unless the events in question are expressly intended for this age group.
    4.2. Children under the age of 7 are not allowed in standing areas.
    4.3. Children under the age of twelve must be accompanied by a parent or guardian in order to be admitted to the event.
    4.4. Adolescents, who have not yet reached the age of 18 must leave the venue by midnight.
  5. Relocation and termination of an event, program change, cancellation
    5.1. If an event is moved to another date, the ticket is valid for the new event date.
    5.2. In the case of Bundesliga home games, the time of the event is specified only and agreed with regard to the announcement of the exact match dates by the DFL Deutsche Fußball Liga GmbH (DFL) only a few weeks before the match with the match day of the Bundesliga. A Bundesliga match day can comprise up to four consecutive calendar days, which are determined by the DFL before the respective season. A refund of the ticket price can only be demanded for Bundesliga home games if the DFL fixes the date outside the Bundesliga match day or at a venue outside the VELTINS Arena, and if the original ticket is returned to the seller or the third party engaged by the seller in accordance with Chapter C, Section 1.3, at the latest by the last calendar day of the Bundesliga match day specified on the ticket.
    Also in the case of DFB Cup matches and compulsory matches at national or European level (e.g. Supercup, UEFA Champions League matches), the time of the event is indicated and agreed with a view to the announcement of the exact match dates only a few weeks before the match, with the respective match day, which can comprise up to three consecutive calendar days. In this respect, the above provision shall apply accordingly.
    5.3. A return policy in case of postponement of a football match by Schalke 04 is not in favour of season ticket holders.
    5.4. If a football game is cancelled by Schalke 04, there is no entitlement to a refund of the ticket price, unless Schalke 04 is proven to be at fault for the cancellation of the football match.
    5.5. In the event of a repeat match, the repeat match shall be deemed a new event; the ticket for the original event shall not be valid for this purpose and the ticket purchaser is not entitled to any refund or other compensation.
    5.6. If the event is not a football match in accordance with Chapter C, Clause 5.2, the customer shall be entitled to demand reimbursement of the ticket price from the seller in case the event is cancelled or terminated without substitution – with the exception of a case in accordance with Chapter C, Clause 5.7 – if the original ticket is returned to the seller or a third party engaged by the seller in accordance with Chapter C, Clause 1.3 within seven calendar days of the planned date of the event. The seller is entitled to postpone an event that is not a football match if there is a justified interest (e.g. a collision with Schalke 04’s match schedule that occurs later). The seller will announce this relocation 6 weeks before the event at the latest. The customer is required to inform himself about a corresponding announcement in due time. If the event is postponed, the customer is entitled to demand reimbursement of the ticket price from the seller if the original ticket, which has not been cancelled, is returned to the seller or a third party engaged by the seller in accordance with Chapter C, Clause 1.3 within seven calendar days of the official announcement of the new date by the seller. If the transfer was not made known to the customer, the customer shall be entitled to demand reimbursement of the ticket price from the seller if the original ticket, which has not been cancelled, is returned to the seller or a third party engaged by the seller in accordance with Chapter C, Clause 1.3 no later than four weeks before the originally planned date of the event.
    5.7. If an event within the meaning of Chapter C, para. 5.6 has already begun and is terminated without the fault of the seller after more than one third of the average duration of an event of the type concerned, the ticket price shall not be refunded.
    5.8. In the case of an event which, in accordance with the requirements of a competent association or a competent authority, has to be held entirely or partially without spectators, the seller is entitled to withdraw from the contract for the purchase of one or more tickets for the event concerned or to block season tickets in exchange for compensation.
    5.9. In the case of justified interest, the seller is entitled to assign the ticket purchaser a different, equivalent place to that shown on the ticket. A justified interest exists in particular if the event has to take place under partial exclusion of spectators in accordance with a competent association or authority.
    5.10. In the event of entitlement to a refund of the ticket price, only the official ticket price will be refunded. Any advance booking, processing or system fees will not be refunded.
    5.11. The seller shall be entitled to change the program in points which do not represent a material circumstance for the overall picture of the event, without the customer being entitled to cancel or return the ticket due to the change of program. This applies both to football matches in accordance with Chapter C, Section 5.2 and to other events.
    5.12. In all cases of reimbursement of the ticket price, it applies exclusively to the customer.
  6. Video and audio recordings
    6.1. The customer agrees that the seller in the event, without being obliged to pay compensation, is entitled to create images and sound recordings of viewers and/or have them created by third parties to reproduce, send and to be used in any audio-visual media and/or reproduced, transmitted and used by third parties.
    6.2. The sellers’ rights under Chapter C, Clause 6.1 shall apply without time limit and worldwide.
  7. Prohibition on bringing tape recorders, cameras, film and video cameras; Prohibition of audio and video recordings
    7.1. At football events, the customer is allowed to bring cameras; photos taken at the venue may only be used for private purposes. Commercial use of these photos is prohibited.
    For all other events, the customer is prohibited from bringing cameras.
    7.2. In addition to the prohibition in Chapter C, Section 7.1, Paragraph 2, the customer is prohibited from bringing along tape recorders and other devices suitable for recording or transmitting sound.
    7.3. In addition, with the exception of the case regulated in Chapter C, Clause 7.1, Paragraph 1, the customer is prohibited from making audio, photo, film and video recordings or enabling third parties to make such recordings.
    7.4. The customer is also prohibited from allowing any third party to track the event live, or with a time delay, using any other means.
    7.5. The seller may, at its discretion, allow exceptions to the prohibitions set out in Chapter C, Sections 7.1-7.4. The commercial use of audio and video recordings is strictly prohibited for customers.
  8. Behaviour on the event site
    8.1. The customer is prohibited from carrying objects of any kind on the event premises with the intention of offering them for sale or using them in any other way for commercial purposes. Items which are carried with this intention or which are actually offered for sale may be taken into custody by folders and other authorised persons until they leave the event.
    8.2. Furthermore, the customer is prohibited from carrying out musical or artistic performances or other performances and displays directed at a large number of persons on the event premises.
    8.3. The customer shall forfeit a contractual penalty in the amount of € 1.000.00 for each case of infringement of Chapter C, Clause 8.1 or 8.2, unless the violation is guiltless. Further claims for damages of the seller remain unaffected by this, whereby the contractual penalty is offset against claims for damages.
    8.4. The customer is hereby expressly informed that there is a risk of hearing and health damage at events with the use of a sound system due to the associated volume, also depending on the customer’s specific location.
  9. Contractual penalties
    9.1. The customer is required to pay a contractual penalty of € 25.00 to the seller if the customer:
    a) Urinates on the premises of the VELTINS-Arena or on an event site outside the VELTINS-Arena, outside the toilet facilities provided there.
    b) Affixes stickers, posters or labels to building components or accessories of the VELTINS-Arena (e.g. fences, flagpoles, trash cans, information signs, etc.) on the premises of the VELTINS-Arena, within the VELTINS-Arena or on an event site outside the VELTINS-Arena.
    c) Smoking is prohibited within the grounds of the VELTINS Arena, in the VELTINS Arena, or inside the grounds of the event area located outside the VELTINS Arena.
    9.2. The seller is entitled to demand a contractual penalty of up to € 300.00 from customers, who gain access to a block or place other than that shown on their ticket, unless the violation was not at fault. The contractual penalty shall be determined by the seller at its reasonable discretion and shall be reviewed by the competent court in the event of a dispute. Further claims for damages remain unaffected by this, whereby the contractual penalty is offset against claims for damages.
    9.3. If the customer carries pyrotechnic items (e.g. Bengalo torches, flares) on the premises of the VELTINS-Arena, within the VELTINS-Arena or on an event site outside the VELTINS-Arena, if he ignites them or assists in the ignition, he shall forfeit a contractual penalty against the seller. The amount of the contractual penalty shall be determined by the seller at its reasonable discretion and shall be reviewed by the competent court in the event of a dispute. Further claims for damages remain unaffected by this, whereby the contractual penalty is offset against claims for damages.
    9.4. If the customer throws objects (e.g. beer cups or lighters) at other spectators or the playing field in the VELTINS-Arena or on an event site outside the VELTINS-Arena, he shall forfeit a contractual penalty against the seller. The amount of the contractual penalty shall be determined by the seller at its reasonable discretion and shall be reviewed by the competent court in the event of a dispute. Further claims for damages remain unaffected by this, whereby the contractual penalty is offset against claims for damages.
    9.5. In the event of inadmissible transfer of tickets, the contractual penalty regulation under Chapter C, Section 2.4 (d)) shall apply.
    9.6. Further claims for damages, injunctive relief claims or other contractual claims remain unaffected.
  10. Property and stadium regulations/Association penalty
    10.1. Property and stadium regulations: By entering the VELTINS-Arena or the event grounds, the customer undertakes to observe the stadium regulations displayed in the VELTINS-Arena or on the event grounds. The stadium regulations of the VELTINS-Arena are available on the Internet at Property and stadium regulations. By entering the stadium area or the event area, each customer acknowledges the property and stadium regulations and accepts them as binding. The property and stadium regulations shall apply irrespective of the validity of these GTC. For events at other venues, the respective house rules apply.
    10.2. Protective purpose: The provisions of the Property and Stadium Regulations and these GTC serve to protect the legal interests of players, spectators and all other persons present at events in the VELTINS-Arena or on the adjoining grounds, the legal interests of persons, who inevitably or accidentally come into contact with such events, as well as the legal interests of the clubs involved in the respective match (in particular also to protect against the imposition of association penalties for the misconduct of spectators).
    10.3. Association penalty: The seller points out that associations (DFB, DFL, UEFA) will impose substantial association penalties if spectators in the VELTINS-Arena ignite pyrotechnic objects or throw objects at other spectators or the pitch. The seller or the Guest Association shall be entitled to claim compensation for these association penalties from the customer, who has ignited the pyrotechnic articles or assisted in the ignition or has thrown the articles. The same applies to other administrative penalties imposed by the above-mentioned associations on the basis of other misconduct of the customer against the seller.
  11. Additional provisions for parking tickets
    11.1. The purchased parking tickets are valid only for the event agreed at the time of purchase and indicated on the parking tickets, and are valid for one vehicle in each case. Parking tickets lose their validity when leaving the car park. The car park may be used no earlier than three hours before the start of the event.
    11.2. The guarding or safekeeping of the parked vehicle or any other activity of the seller beyond the mere provision of a parking space shall not be subject of the contract for the purchase of parking tickets between the seller and the customer. The seller points out that the parked vehicles are not insured by him; in particular, he does not maintain insurance against damage or theft.
    11.3. The customer must remove the parked vehicle from the parking spaces within six hours of the end of the respective event. If the vehicle is still on the parking lots after the expiry of this period, the seller shall be entitled to remove the motor vehicle from the parking lots at the customer’s expense and have it taken into custody by a towing company. The right of the seller to demand compensation from the customer remains unaffected.
    11.4. The vehicle cannot be parked in the parking lots of the seller if there are indications that, due to the condition of the motor vehicle, driving into the parking spaces or parking in the car park can result in danger to the operational safety of the parking spaces. This applies in particular to motor vehicles which, or the operation of which, present a danger to persons or property which goes beyond the normal operational danger of a motor vehicle.
    11.5. The parked vehicle must be carefully locked and secured in accordance with traffic regulations.
    11.6. The seller may, at the customer’s expense, remove the parked vehicle from the parking spaces and have it taken into custody by a towing company if the parked vehicle endangers the operation of the parking spaces due to a leaky tank or carburettor or other defects, if the vehicle is not registered, if it otherwise poses a risk or if it is withdrawn from service during the parking period by police measures. The right of the seller to demand compensation from the customer remains unaffected.
    11.7. The seller reserves the right to block parking spaces for technical or organisational reasons. In this case, the customer shall be allocated an equivalent and reasonable replacement parking space.
    11.8. The regulations of the Regulations of the Highway Code (StVO) apply to the car parks and parking access roads. The customer must exercise the care required in traffic when entering and leaving the parking spaces; this shall also apply if the security personnel appointed by the seller is of assistance to him by means of signs or other instructions.
    11.9. The customer has to follow the instructions of the order personnel appointed by the seller.
    11.10. If a specific parking space has been allocated to the customer by a corresponding reference on the parking ticket for a vehicle, the customer is required to park his vehicle exclusively on the designated parking space; the above Chapter C, Clause 11.9 remains unaffected by this. If no parking space has been allocated to the customer on the parking ticket or by the security personnel, the customer may choose from the free parking spaces not reserved for other persons by appropriate labelling. Regardless of whether the customer has been assigned a specific parking space, the customer is obliged to park his vehicle within the markings that mark a parking space in such a way that unimpeded parking on and off the adjacent parking spaces is possible at all times. If the customer parks a vehicle in violation of the above obligations, the seller has the right to move the customer’s vehicle at the customer’s expense or have it taken into custody by a towing company. The right of the seller to demand compensation from the customer remains unaffected.
    11.11. The use of the parking spaces is permitted only for the purpose of vehicle adjustment and collection as well as loading and unloading.
    11.12. The seller shall not be liable for damage caused by persons, who are neither legal representatives, nor vicarious agents of the seller (e.g. other customers, other third parties) or by force majeure. This applies in particular to damage, destruction or theft of the parked motor vehicle or movable/installed objects from the motor vehicle (e.g. car radio, car telephone, mobile phone or personal valuables, photographic equipment, navigation systems etc.) or objects attached to or on the motor vehicle.
    11.13. The customer shall be liable for all damage caused by him (e.g. as a result of technical defects caused by the vehicle parked in the car parks by him or a third party commissioned by him due to loss of oil, explosion), unless there is no fault attributable to the customer. In addition to the aforementioned claims, the statutory claims of the seller against the customer and the vehicle owner exist.
    11.14. The customer is prohibited from disposing of waste in the car parks outside the facilities provided for this waste by the seller. The customer is also prohibited from carrying out repairs on the car parks (exception: repairs by authorised breakdown services), washing or cleaning vehicles (exception: removal of snow). The customer shall be liable for the breach of these obligations in accordance with the statutory provisions.
    11.15. The customer shall be responsible for any contamination of the soil or groundwater caused by him in accordance with the statutory provisions and shall immediately comply with official or court orders. In the event of a claim (whether official, or judicial) against the seller for such contamination, the customer shall indemnify the seller and compensate the seller for any damage arising from such claim, unless there is no fault attributable to the customer.
    11.16. Any further liability and liability of the customer according to the statutory provisions shall remain unaffected.

This “General Terms and Conditions” exists in a German and an English version. This English version is for translation purposes only and is not legally binding. Solely decisive is the German version.

You can download the General Terms and Conditions of Arena Catering as a PDF document here: General Terms and Conditions Knappenkarten_2017.pdf

For the issue and use of chip cards for payment in the VELTINS-Arena (hereinafter “Knappenkarten”) these General Terms and Conditions (hereinafter “GTC”) shall apply. The General Terms and Conditions apply to all services including information in connection with the issue, delivery and use of the Knappenkarte.

  1. Purchase
    The customer’s contractual partner for issuing and using the Knappen card is FC Schalke 04 Arena Management GmbH (hereinafter “AMG”), Ernst-Kuzorra-Weg 1, 45981 Gelsenkirchen.
    The Knappenkarte is available in the VELTINS-Arena on the day of the event or at the advance booking offices commissioned by the AMG or at the FC Gelsenkirchen-Schalke 04 e.V. office (hereinafter “FC Schalke 04”). The Knappenkarte remains the property of AMG. The customer only receives a right to use the credit on the Knappenkarte.
  2. Charging and use
    The Knappenkarte can be used in the VELTINS-Arena for cashless payment for food, drinks and goods at events.New amounts can be loaded in the VELTINS-Arena (on the day of the event up to one hour after the end of the event), in the FC Schalke 04 office (during normal business hours) or via the Schalke-APP (“online loading”). The Knappenkarte must be loaded with a minimum amount of 5 Euro (or 10 Euro for online loading). It is possible to charge the Knappenkarte – — in steps of 5 EUR (or 10 Euro for online charges) – — up to a maximum credit of 150 Euro.For online reloads, the credit to the Knappenkarte takes place only when the Knappenkarte contacts an online cashier within the VELTINS-Arena, and can be delayed for technical reasons up to one hour.

    If the credit card is loaded back for an online reload, AMG is entitled to temporarily block the reload amount until the chargeback has been clarified.

  3. Shipment of Knappenkarte
    The shipment of the Knappenkarte takes place at the expense and risk of the customer. The selection of the transport company is made by AMG. For international shipping from Germany to another European country, AMG charges a country-dependent processing and shipping fee. These fees will be displayed accordingly during the ordering process.
  4. Claims
    Questions or complaints can be addressed in writing to FC Schalke 04 Arena Management GmbH, Ernst-Kuzorra-Weg 1, 45981 Gelsenkirchen, Germany, by telephone to Customer Service on 01806 | 150810 (0.20 €/call from landline; max. 0.60 €/call from mobile network) or by email at: [email protected].
  5. Exchange rate and disbursement
    1 Euro corresponds to 1 Knappe.The customer is entitled to return the Knappenkarte to AMG: the Knappenkarte can be returned to the VELTINS-Arena on the day of the event no later than one hour after the end of the event and during normal business hours at the S04-ServiceCenter, Ernst-Kuzorra-Weg 1, 45981 Gelsenkirchen, Germany, or by regular post to FC Schalke 04 Arena Management GmbH, PO Box 20 08 26, 45843 Gelsenkirchen, Germany.The payment of any credit balance still loaded on the Knappenkarte will be made on the day of the event in the VELTINS-Arena or during normal business hours in the S04 Service Centre in cash or by bank transfer to a bank account to be specified by the customer. In the event of cash payment of a Knappenkarte credit balance of more than 50 Euro, the customer must identify himself by presenting an identity card. A payment of partial amounts is not possible. Payment shall be made no later than 30 days after the customer’s request for payment.
  6. Loss
    The Knappenkarte is withdrawn upon complete use of the loaded amount. If the card is lost, the existing amount will only be paid out if the card number is stated and proof of card purchase is provided.
  7. Misuse
    In the event of misuse, in particular manipulation, the Knappenkarte will be blocked immediately. In case of criminal offences, a criminal complaint will be made in any case. AMG reserves the right to assert claims under civil law.
  8. Liability
    The liability of AMG, its legal representatives and vicarious agents for damages resulting from injury to life, body or health as well as liability under the Product Liability Act and liability due to a fraudulently concealed defect or the assumption of a quality guarantee are not limited by these General Terms and Conditions. In addition, the liability of AMG for damages based on an intentional or grossly negligent breach of duty by AMG, its legal representatives or vicarious agents is not limited by these GTC.If none of the above cases exists, the liability of AMG for damages arising from the breach of an obligation which is of essential importance for the contract purpose achievement, the fulfilment of which is essential for the proper performance of the contract and the observance of which the customer relies on and may rely on (essential contractual obligation), is limited to the foreseeable damage typical for the contract. Otherwise, the liability of AMG is excluded.As far as the liability for damages in this paragraph is limited, this also applies to any liability of the vicarious agents and legal representatives of the AMG.
  9. Place of performance and final clause
    The sole place of performance for performance and payment is Gelsenkirchen. The law of the Federal Republic of Germany applies exclusively.

This “General Terms and Conditions” exists in a German and an English version. This English version is for translation purposes only and is not legally binding. Solely decisive is the German version

You can download the General Terms and Conditions of Arena Catering as a PDF document here: General Terms and Conditions Arena Catering.pdf

  1. General information
    These Terms and Conditions apply to all services provided by FC Schalke 04 Arena Management GmbH (hereinafter “supplier”), in particular the provision of banquet, conference, catering and other rooms in the VELTINS-Arena, services within these rooms and deliveries from the VELTINS-Arena. Only these terms and conditions are part of the contract; any terms and conditions of the client are not recognised.
  2. Prices and flat rate agreements
    Prices and price quotations are stated in net and in EURO without express designation and value added tax. If minimum sales or lump-sum prices with number of persons (e.g. for 500 persons at the lump-sum price of …..€ ) have been agreed with the customer and if the minimum sales or the number of persons is not reached, the supplier can demand 60% of the difference as lost profit unless the customer proves a lower profit or the supplier a higher lost profit. Availability, misprints and other errors are reserved.
  3. Use of the rooms
    Any subletting or subletting of rooms requires the written consent of the supplier. Areas outside the rented premises may only be used by the client with explicit written consent. The bringing along and consumption of food and beverages is not permitted. In exceptional cases agreed in writing (e.g. trade shows), a service fee or a cork fee of an appropriate amount must be paid.
  4. Withdrawal – Cancellation
    In the event of a withdrawal, failure or cancellation of a concluded contractual relationship, the following withdrawal lump sums shall apply depending on the volume of sales or the agreed remuneration. If the agreed services are cancelled – irrespective of the reason – up to 30 days before the event, the supplier reserves the right to claim compensation amounting to 10% of the remuneration.25% up to 14 days prior to the event, provided the supplier receives the notice of cancellation at least 14 calendar days prior to the reservation date. 50% up to 7 days prior to the event, provided the supplier receives the notice of cancellation at least 7 calendar days prior to the reservation date. 75% up to 3 days prior to the event, provided that the declaration of withdrawal is received by the supplier at least 3 calendar days prior to the reservation date. 100% of the remuneration thereafter or in the event of failure plus any costs incurred through the commissioning of third parties.
  5. Borrowed property
    Crockery, cutlery, glasses, tables, chairs, etc. remain the property of the supplier irrespective of whether they are made available free of charge or against payment. All objects are to be returned to the supplier immediately after termination of the agreed use. The client shall be liable for losses or damage up to the cost price of the supplier; this shall not apply if the supplier is responsible for the loss or damage.
  6. Decorative material and advertising material
    The installation, setting up and exhibiting of decorative material, advertising material etc. requires the written consent of the supplier. These materials and other objects brought in by the client must comply with local fire regulations and other regulations. Otherwise the stadium regulations of the VELTINS-Arena apply. Upon expiry of the agreed period of use, all materials and objects brought in by the client and its vicarious agents shall be completely removed from the premises by the client.
  7. Permits and other public law requirements
    The client must obtain the official permits required for an event in good time and at his own expense. He is responsible for the compliance with public law requirements and other regulations. He must pay directly to the creditor any fees for events payable to third parties, in particular GEMA fees or taxes. A report to GEMA can be made independently of this by the supplier.
  8. Parking spaces
    The provision of parking spaces by the supplier shall not constitute a safekeeping relationship – irrespective of whether the provision is made against payment. In particular, the supplier shall have no obligation to monitor.
  9. Information obligations of the contracting authority
    The client undertakes to inform the supplier immediately and unsolicited in case he has knowledge that the provision of services and/or the event, be it due to its political, religious or other characteristics, may arouse public interest or impair the interests of the supplier, the VELTINS-Arena, or FC Gelsenkirchen-Schalke 04 e.V.. Newspaper advertisements, other advertising measures or publications related to the above and/or containing invitations to job interviews or sales events require the prior written consent of the supplier.
  10. Right of withdrawal of the supplier
    10.1 If the client violates his obligations according to Clause 9 or if the performance of the services/event, without this being apparent to the supplier at the time the contract was concluded, can lead to material or immaterial damage, the supplier shall be entitled to withdraw from this contract within 10 calendar days of becoming aware of the imminent danger. If the reason for withdrawal is attributable to the client, the client shall be required to pay damages to the supplier.
    10.2 In the event of force majeure (fire, strike, etc.) or other hindrances for which the supplier is not responsible, in particular those outside the sphere of influence of the supplier (e.g. setting up of the game or postponement by DFL, DFB, UEFA, etc.), the supplier is entitled to withdraw from the contract without the client being entitled to claim damages or reimbursement of expenses; any advance payments are to be refunded by the supplier.
    10.3 The client is aware that FC Gelsenkirchen-Schalke 04 e.V. is playing its home matches in the VELTINS-Arena. If, after the conclusion of the contract, the responsible association or institution sets up a match which collides with the agreed date of use of the premises, the supplier is entitled to withdraw from the contractual relationship, as the premises are not available to him in this case. The supplier is required to inform the client immediately about the non-availability and to reimburse any services already rendered by the client without delay.
  11. Liability
    The liability of the supplier, his legal representatives and vicarious agents for damages resulting from injury to life, body or health as well as the liability according to the Product Liability Act and the liability due to fraudulent intent or the assumption of a guarantee of quality, is not limited by these General Terms and Conditions. In addition, the liability of the supplier for damages based on an intentional or grossly negligent breach of duty by the supplier, his legal representatives or vicarious agents is not limited by these General Terms and Conditions. In the absence of any of the above cases, the supplier’s liability for damages arising from the breach of an obligation which is essential for achieving the purpose of the contract, the fulfilment of which is essential for the proper performance of the contract on which the client relies on and may rely on (essential contractual obligation), shall be limited to the foreseeable damages, typical of the contract. Otherwise the liability of the supplier is excluded. Insofar as the liability of the client is limited in accordance with the above provisions, this shall also apply to any liability of the supplier’s vicarious agents and legal representatives.
  12. Offsetting and retention
    Offsetting and retention shall only be permissible for the customer in case of undisputed or legally established counterclaims.
  13. Invoice settlement:
    The invoices are due for payment without deduction within 7 calendar days of receipt. For orders with a total value of more than 3,000.00 €, the supplier may demand an appropriate advance payment. For orders with a total value of less than 500.00 €, the supplier may demand cash payment after performance, delivery or collection.
  14. Other
    Agreements which amend and/or supplement these Terms and Conditions must be made in writing. In the event of the invalidity of individual contractual provisions, the validity of the remaining contractual provisions shall remain unaffected. In place of the ineffective contractual provisions, the contracting parties undertake to replace these immediately by way of a supplementary agreement with an agreement that comes closest to the intended.
  15. Place of jurisdiction and applicable law
    If the customer is a businessman or has no general place of jurisdiction in the Federal Republic of Germany, the place of jurisdiction for all disputes arising from or in connection with the contractual relationship shall be Gelsenkirchen. German law applies.

Date: November 2018

This “General Terms and Conditions” exists in a German and an English version. This English version is for translation purposes only and is not legally binding. Solely decisive is the German version.